Policies and Disclaimer

DISCLAIMER: This product has not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease or illness.

Thank you for visiting and shopping at The Apex Health Company. Following are the terms and conditions that constitute our Shipping Policy. We do not ship internationally. Regarding our domestic shipping policy, please read on.

Shipment processing time: We offer First Class, Priority Mail, Priority Mail Express service, which allows us to assist more consumers in a more reliable and economical manner as we grow broader in distribution. Packages generally take 6-9 business days from placing an order to arrival at your door. If you have additional shipping questions, please call us at (970) 633-0342.

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates: Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Estimated Shipment cost

USPS First Class

2-3 business days

Variable Price

USPS Priority

1-3 business days

$6.70

USPS Priority Express

Overnight

$24.70

 

* Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses: The Apex Health Company ships to addresses within the U.S

Shipment confirmation & Order tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes: The Apex Health Company is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages: The Apex Health Company is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns: Here at Apex Health Co. we back our product, and because we know this is a new experience for many of you. We provide a 30-day satisfaction guarantee where you may send back your product within the first 30 days of delivery, and will happily give you an opportunity to exchange for another product or receive a full refund.

If you have purchased our product through a distributor or retailer, please go to the original purchase location for concern regarding returns or exchanges.
If there are further questions please do not hesitate to directly contact us at (970) 633-0342.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer.

To return your product, you should mail your product to: 2924 S Argonne St., Aurora Colorado, US 80013

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@apexhealthco.com.

Sale items (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@apexhealthco.com so we can start the process. 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.